Village Overview - by David Price

Village Overview - by David Price

Gigaclear update - should be installed in June!

Tuesday, 10 March 2015

Good news for Sunningwell and Bayworth! Gigaclear is shortly about to start the installation of its ultrafast, fibre-to-the-premises broadband network throughout the area.

• What happens next?
• What will Gigaclear do?
• How will the works progress?
• When will you take any money from me?
• What about my installation?
• How do I make best use of the service?
• What about my free upgrade?
• Vonage telephone service

What happens next?
We are planning for works to start at the end of March and for the network construction (civils) works to complete by the end of May. All customers are expected to have their in home installation complete and be live within 4 weeks after this latter date.

We apologise in advance, but as with any project of this size, there will be some disruption to normal life as we bury the fibres in the ground. Pavements, verges and roads will be fully reinstated afterwards.

What will Gigaclear do?
Our entire network is installed underground. The only items visible once we have completed the works will be the green cabinets installed somewhere relatively central to the network, and the lids of the underground connection points installed at the boundary of every property. Gigaclear will install an underground fibre connection point at every property we pass, not just those that sign up as customers. This is because we will only perform the digging work once, and we do not want to have to come back and dig again in the future. The fibres we install are designed to be in the ground for 50 years, and so provide a future proofed investment for the community. The connection point itself looks exactly the same as a water meter/stop-cock pot. There is no cost to have the connection point installed, so those that have not signed up for the service will have one installed at the boundary of their property at no cost.
Just before works commence, you will soon see a small blue cane appear outside your property. This is the marker for the location of the Gigaclear connection point, if we cannot install the cane as the ground is too hard we will mark the location with a blue paint spot so our contractors know where to install. If there is a problem with this location, please notify us by emailing us at .(JavaScript must be enabled to view this email address) or calling the Gigaclear office directly on 01865 591100. The location for the connection point (pot) is determined based on the route of the cables.

How will the works progress?
There will be a number of trenches dug along some pavements, verges and roads, together with a number of road crossings. The contractors perform this job for other utilities and are familiar with this type of work and how to avoid other services such as water and gas etc. Our network cables are not buried as deeply as the other services so there should be no reason that existing services are disturbed. There will be some cases where the trench has to be temporarily filled whilst waiting for other work to complete; in this case you will see that the finish is not to normal standards. During the works there will be areas where the contractors have to temporarily store the 'spoil' removed from the works, these spoil heaps, will look unsightly temporarily, but will be removed on a regular basis and the area used will be reinstated when the works are nearing completion. Once the other works are complete then the grounds will be reinstated according to Highways Agency standards.

There are a number of stages to this project that involve some areas having to be worked on for longer than others. These will include several ‘pits’ that will need to be left open for several weeks as the fibres all meet in these pits to then be connected together. Once the connections are complete, the pits are closed and we should not need to reopen them under normal circumstances. Whilst the pits are open, they will of course be protected with appropriate barriers for personal safety as well as equipment safety.

When will you take any money from me?
Gigaclear will not and has not taken any money from anyone so far. You will not be charged anything until your service is installed and working in your property. At that point we will collect the connection fee, the remainder of the current months service rental and the next months rental in advance. For customers who are self installing, we will need to collect your connection fee before your kit is shipped to you. You will be contacted beforehand to confirm this. Please note that for self installation your service subscription starts automatically 2 weeks after your kit has been delivered.

What about my installation?
If you have selected ‘Gigaclear Approved Installer’ as your installation choice, our installer Boxcom will contact you before the build is complete to arrange your installation. You can find details of their services here; You will pay Boxcom directly for the installation and any other work performed. If you have selected ‘self installation’ your self installation kit will be couriered to you once the network is tested and live. You will receive an SMS text to confirm delivery of your kit. If you change your mind about your installation choice, please call the Gigaclear customer care team on 01865 591100 to let them know.

How do I make best use of the service?
If you have not done so already, please download your customer welcome pack from here as this will give you useful and important information about what to do and where to have your router installed.

What happens about my free upgrade?
For customers that signed up before the network construction started we promised a free upgrade to the next speed tier for 12 months. This upgrade will take place the day your service goes live and will remain in place for 12 months.

Vonage telephone services
For more information about Vonage telephone services please visit or call them free of charge on 0808 178 9620. If you tell them you are a Gigaclear customer they will waive the connection fee saving you £10. Please note, you do not need to order Vonage until your service is being installed, as you will be charged for the service before you can use it. Vonage delivery usually takes 2-3 days.

Why would I want switch to Vonage?
• You can still use your normal land line telephone and in most cases keep your existing number*
• No monthly line rental
• Unlimited, anytime UK land line calls for just £7.00/month
• Excellent value call packages for other destinations and lower cost calls to mobiles
• 20 free call features including call waiting, voice mail, voice mail plus, caller display, ring back and do not disturb, click here for more information
• No charge for retaining and porting your existing land line telephone number*
• Ability to choose your own geographically independent number (e.g. London or International)
• Call flexibility and portability - take your number with you when you travel, have multiple devices ring simultaneously
• Unlimited Vonage to Vonage calling
• 30 day return guarantee if you are not happy with the service

We thank you again for your support and patience with this project

The Gigaclear Team


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